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Add a new user

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Once you have deposited money into your Soldo account, you are ready to start adding your users.

All our plans include a minimum of 3 users as standard, with the flexibility to add as many additional users as you need. The cost of adding extra users depends on the plan you've selected. For more details, please visit our pricing page.

Add a user

1. Log in to the web app

Tip: The standard roles Super admin and Admin have the capability to create new users.

2. From the left-side menu, select Users.

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3. Select Create user.

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4. Complete the user details form.

Required details:

  • First name
  • Surname
  • Email address
  • Mobile number

Optional details:

  • Middle name
  • Job title
  • Employee ID
  • Note

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5. Select Confirm.

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Note: Depending on your Soldo plan, the user details form may include additional steps such as adding employee bank details and selecting an employee role type.

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Once you've deposited money into your Soldo account, you're ready to start adding your users.

Every Soldo plan includes at least 3 users as standard. If you’re on an Unlimited plan, you can add as many additional users as your business needs, whenever you need them.


The number of users you can add and the cost of adding them depend on the plan you’ve chosen. Each plan is designed to give you flexibility as your team grows. For more details, please visit our pricing page.

Add a new user in the Web app

Who: Super admins, Admins
  1. Log in to the Web app.
Tip: We recommend that you always access Soldo from your verified bookmark.
  1. From the navigation menu, select Users.
  2. Click on Create user.
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  3. Complete the user details form. To continue, you'll need to enter the minimum required details:
  • First name
  • Surname
  • Email address
  • Mobile number
Note: Make sure you enter the details carefully. We'll use the email address you enter to send the welcome email along with temporary login credentials. Once the user is created, their name details can’t be changed in the Web app. Make sure everything is correct before completing this step.
  1. When you're happy you've entered the details correctly, click Confirm.

If you're on a different pricing plan, you may see a Next button instead. Clicking Next will guide you through extra steps, like adding the user’s bank details for reimbursements and selecting their role profile.

Once you've added a new user, they'll receive an email with their temporary login credentials.

By default, all users get access to the Soldo Web and mobile apps. You can update these device access permissions at any time from the Users section.

If you're still setting things up, you can also restrict access entirely. This gives you the flexibility to assign cards while preventing users from logging in until you're ready.

Availability

Who: Super admins and Admins. Custom roles with the "Can create or delete users" permission.
Pricing plan(s): Standard, Plus, Unlimited
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