When do I need to verify my identity?
You may receive a link from Soldo requesting to verify your identity after you or someone in your company has submitted a Soldo application with your details on it.
What is the process to verify my identity?
You will receive an email from BusinessSupport@soldo.com with a link to complete the process.
Soldo uses Onfido, a trusted, independent identity verification provider to perform identity verification. After clicking the link in the email you will be taken to a web-page which will guide you through the steps to confirm your identity.
If you are using a computer, you may be prompted to transfer to a smartphone to complete some of the steps.
You will be prompted to complete each of the following steps:
Upload proof of identity
- Choose which type of identity document you will upload.
- Indicate the issuing country.
- Take a photo or upload images as attachments.
Complete liveness verification check
- Follow the prompts to take a short video of yourself with your front-facing camera.
Upload proof of address
- Choose document type.
- Choose issuing country.
- Take photo or upload attachment of the selected document.
What information do I need to provide?
Proof of Identity
Clear, legible and unmarked colour copy of a valid document to confirm your identity, such as:
- Driving license (Front and back).
- Passport.
- Identity card (Front and back).
Liveness check
- A short video for facial recognition you’ll take on a front-facing camera phone or webcam.
Proof of Address
- Clear, legible and unmarked copy of a document to confirm your personal residential address. This document should be dated within the last three months.
Possible documents:
- Gas, water or electricity bill.
- TV or telephone bill.
- Copy of personal bank statement (Transaction content can be cut out / cropped as long as we can see bank logo, name, date, and address).
- Copy of car or home insurance certificate.
- Registration of a registered car.
- Recent document provided by the government stating personal residential address.