If you think your card has been used fraudulently, we’ll work together to investigate and resolve the situation promptly.
Thanks to Soldo’s real-time balances, spending notifications and one-click un/locking, you’ll be safer than ever from fraud and theft.
If you have a lost/stolen card, you can quickly lock it from being used in the mobile app:
- Log into the mobile app
- Click on Cards
Once you have locked it, contact your company's admin so that they can report the card as lost/stolen and issue you a replacement.
Company admins can check here for how to report a card as lost/stolen and issue replacements.