I paid with my Soldo card, but didn't get the receipt. What should I do?

Since all purchases made with Soldo cards are business related, you should always add a copy of the original receipt to each transaction for documentation and tax purposes.

If a situation occurs where a receipt is not handed out by a merchant, or you accidentally lost it, we advise you to consult your manager about what procedure fits the expense policy of your company.

Soldo offeres a couple of different ways you can enrich expenses with additional information:

• Add a note with as many details as possible e.g. why you didn’t get a receipt
• Add a picture of the shop/café/vending machine/etc.

But remember, adding notes and pictures should never be a permanent solution instead of adding a receipt if a receipt can be obtained.