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    How to log in to the Soldo platform

    Product Team
    • Updated

    Step-by-step instructions for logging in to the Soldo platform.

    Page contents

    • Overview 
    • Soldo Web Console 
      • How to log in
        • Single account users
        • Multiple accounts users
    • Soldo Mobile App
    • Login support
    • Relevant articles

    Overview

    There are two ways you can log in to the Soldo platform:

    1. Soldo Web Console
    2. Soldo Mobile App

    Soldo Web Console – login here

    Single account users

    You’re a single account user if you’re only registered for one Soldo account with one email address.

    Here’s how single account users log in to the Soldo Web Console:

    1. Enter the email address you signed up with.
    2. Enter your Soldo account password.
    3. Forgotten your password? Click on ’forgot password’ and follow the steps to set a new one.

    Multiple account users

    You’re a multiple account user if you access multiple different Soldo accounts using the same email address.

    1. First, select ‘I access multiple accounts with the same email’. 
    2. Once selected, this will become your default login screen.
    3. Entire the Company ID for the Soldo account you want to access.
    4. Forgotten your company ID? Contact your company administrator who will be able to provide you with this information.
    5. If you are the company administrator, please refer to your original Soldo onboarding email or contact your Account Manager. Still can’t log in? Email businesssupport@soldo.com and our Customer Support team will be happy to help.
    6. Enter the email address you signed up with.
    7. Enter your Soldo account password.
    • Forgotten your password? Please contact your company administrator.
    • If you are the company administrator, please contact your Account Manager or email businesssupport@soldo.com and our Customer Support team will be happy to help.

    Soldo Mobile App – download here

    1. Contact your company administrator who will trigger an automated email to be sent to you with your mobile credentials.
    2. Download the Soldo Mobile App here
    3. Open the app and tap ‘Get started’.
    4. Enter your company ID.
    5. Enter your mobile number and tap ‘Next’.
    6. Enter the verification code sent to your mobile number.
    7. Enter your passcode digits.
    • If you need to reset your passcode to access the Soldo Mobile App, contact your company administrator who can do this for you.
    • If you are the company administrator, you can reset a passcode in the Soldo Web Console by following these steps. 

    Login support

    • If you’re having trouble logging in to the Soldo platform, please contact your company administrator.
    • If you are the company administrator, please get in touch with your Account Manager.
    • Alternatively, you can email businesssupport@soldo.com. Our Customer Support department is available via chat or email from Monday to Sunday (excluding bank holidays) from 9am to 6pm BST.

    Relevant articles

     

     

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    The financial services provided to customers resident in or with registered office in the UK are provided by Soldo Financial Services Ltd., a company incorporated in the UK with company number 09495650, whose registered office is 119 Marylebone Road, London, NW15PU, United Kingdom, authorised as an Electronic Money Institution by the Financial Conduct Authority (firm registration number 900459). Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. The card is issued by Soldo Financial Services Ltd pursuant to a licence issued by Mastercard International Inc. Soldo Financial Services Ltd. (data protection number: ZA147304) complies with all applicable data protection and privacy legislation in force from time to time in the UK and the EU including the General Data Protection Regulation ((EU) 2016/679) and the Data Protection Act 2018. All communications related to financial services provided by Soldo Financial Services Ltd shall be sent to Soldo Financial Services Ltd., 119 Marylebone Road, London, NW15PU, United Kingdom.