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    How to log in to the Soldo platform

    Product Team
    • Updated

    Suggested reading:

    • We have a dedicated section, 'Set up your new account,' with detailed articles and tutorials, including instructions on logging in.

    There are two ways you can log in to the Soldo platform:

    1. Soldo Web App
    2. Soldo Mobile App

    Web app

    Single account users

    You’re a single account user if you’re only registered for one Soldo account with one email address.

    Here’s how single account users log in to the Soldo Web Console:

    1. Enter the email address you signed up with.
    2. Enter your Soldo account password.

    WC_Account_LoginFilledScreenAnnotated_202409_EN.webp

    Multiple account users

    You’re a multiple account user if you access multiple different Soldo accounts using the same email address.

    1. First, select ‘log in from here’ at the bottom of the login form. 
    2. Once selected, this will become your default login screen.
    3. Entire the Company ID for the Soldo account you want to access.
    4. Forgotten your company ID? Contact your company administrator who will be able to provide you with this information.
    5. If you are the company administrator, please refer to your original Soldo onboarding email or contact your Account Manager. Still can’t log in? Email businesssupport@soldo.com and our Customer Support team will be happy to help.
    6. Enter the email address you signed up with.
    7. Enter your Soldo account password.

    WC_Account_LoginFilledScreenAnnotated_202409_EN.webp

    Soldo Mobile App

    1. Contact your company administrator who will trigger an automated email to be sent to you with your mobile credentials.
    2. Download the Soldo Mobile App here
    3. Open the app and tap ‘Get started’.
    4. Enter your company ID.
    5. Enter your mobile number and tap ‘Next’.
    6. Enter the verification code sent to your mobile number.
    7. Enter your passcode digits.
    • If you need to reset your passcode to access the Soldo Mobile App, contact your company administrator who can do this for you.
    • If you are the company administrator, you can reset a passcode in the Soldo Web Console by following these steps. 

    Login support

    • If you’re having trouble logging in to the Soldo platform, please contact your company administrator.
    • If you are the company administrator, please get in touch with your Account Manager.
    • Alternatively, you can email businesssupport@soldo.com. Our Customer Support department is available via chat or email from Monday to Sunday (excluding bank holidays) from 9am to 6pm BST.

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