You can use Bank transfers on the mobile app to make payments to existing payees via bank transfer. You can also transfer funds from Soldo into your business bank account.
Before you start, you'll need to make sure that you've already added and confirmed the payee details using the Soldo web app. You'll find instructions here: Add a new payee using the web app.
Make a bank transfer payment via the mobile app
- Log in to the mobile app.
- From the navigation menu, tap Account.
- Tap Bank transfer.
- Choose your bank transfer access from the list.
- Tap on the payee you want to pay by bank transfer.
- Select the wallet from which you’re making the payment.
- Enter the payment amount and reference.
- Choose a payment reason from the dropdown (For example, "Pay a bill or invoice").
- Tap Next.
- Review the payment details carefully, then tap Next.
- Before making the bank transfer payment, you'll need to confirm your identity using your passcode or biometrics.
FAQs
Who can make payments?
By default, only Super admins can make bank transfer payments. If your plan includes the Bank transfer access add-on, you can authorise other users to make bank transfer payments too. For more information, refer to: What is Bank transfer access?
How much do I get charged for each bank transfer?
Can I make international payments?
Bank transfer supports Faster Payments Service (FPS) and Single Euro Payments Area (SEPA) bank transfers. UK customers can make GBP payments via FPS, while EU customers can make EUR payments through SEPA. Money can only be transferred in the currency of the main wallet.
Are there any payment limits?
There is a limit on how much can be paid in a single transaction. The limit is based on your business risk profile for each account. The payment limits for GBP and EUR can be found in the Bank transfer access section on the web app.
What if I transfer money to the wrong bank account?
If you mistakenly send a payment through Faster Payments (FPS), it's important to note that Soldo cannot recall or cancel these transactions. In such cases, directly contacting the payee to request a refund is recommended.
For errors involving SEPA payments (both Instant and Credit), please contact your Customer Success Manager or email businesssupport@soldo.com. We'll investigate the payment promptly.
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