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How to request a temporary virtual card

SoldoPlans_All_202407_R_EN.svgTemporary virtual cards are designed for one-off spend. They're perfect if you don't need to spend regularly and only need to make the occasional purchase. You can submit a request for a temporary card using the Soldo web and mobile apps. Once approved, you’ll receive a virtual card limited to a specific amount and number of transactions, perfect for things like travel bookings, equipment purchases, or project expenses.

After you submit your request, the assigned reviewer will be notified by email. If approved, you’ll receive confirmation along with any reviewer notes. You’ll also receive a separate email with instructions to activate your temporary card so you can start spending.

Need help activating your card?

See: How do I activate my temporary virtual card?

Requesting a temporary virtual card on the web app

  1. From the left-side menu, select Requests.
    Requests menu item in web app
  2. Select Make a request.
    Make a request screen
  3. Choose I wish to make a payment — this lets you request a temporary virtual card for a one-off purchase.
    Select make a payment option
  4. Select the appropriate request type.

    Note: Your company might offer different request types. Choose the one that fits your situation.

    Select request type

  5. Add the request details: a clear title, short description, estimated spend, and the maximum number of transactions you’ll need to make.
    Fill in request form
  6. When you're ready, select Send request.
    Send request button

Requesting a temporary virtual card on the mobile app

  1. Tap Account from the bottom navigation, then select Requests.
    Mobile account menu
  2. Tap Create a request.
    Create a request mobile screen
  3. Choose I wish to make a payment to request your virtual card.
    Choose make a payment on mobile
  4. Select the request type that applies.

    Note: If you’re unsure which type to choose, check with your manager or finance team.

    Select request type mobile

  5. Enter the request details — title, description, amount, and number of transactions required.
    Enter request details
  6. Tap Send request.
    Send request button mobile

What happens after you submit your request?

Once submitted, the reviewer(s) set in your company’s workflow will be notified by email. They’ll review your request and may approve or deny the request.

Tip: In some cases, a temporary virtual card may be assigned to you directly without a request. This could happen if your manager or finance team sets up a pre-approved spend on your behalf. If you receive a card unexpectedly, check your email for details and next steps. You can always reach out to your reviewer or finance team if you have questions.

If your request is approved:

  • You’ll receive a confirmation email, including any notes added by the reviewer
  • You’ll receive a second email with details of your pre-approved spend
  • This second email also includes instructions to activate your temporary virtual card

You can then activate your card and start spending within the approved limits. Be sure to upload a receipt or invoice for each transaction once you’ve made a payment.

Note: Temporary virtual cards expire 7 days after activation. You won’t be able to use them after this. Only activate your card when you're ready to spend.

Availability

Who: Spenders (subject to request workflow configuration)
Pricing plan(s): Plus, Unlimited

Temporary virtual cards are designed for one-off spend. They're perfect if you don't need to spend regularly and only need to make the occasional purchase. You can submit a request for a temporary card using the Soldo web and mobile apps. Once approved, you’ll receive a virtual card limited to a specific amount and number of transactions, perfect for things like travel bookings, equipment purchases, or project expenses.

After you submit your request, the assigned reviewer will be notified by email. If approved, you’ll receive confirmation along with any reviewer notes. You’ll also receive a separate email with instructions to activate your temporary card so you can start spending.

Need help activating your card?

See: How do I activate my temporary virtual card?

Requesting a temporary virtual card on the web app

  1. From the navigation menu, select Requests.
  2. Select Create a request.
  3. Choose Make a payment for Goods or Services
  4. Select the appropriate request type.

    Note: Your company might offer different request types. Choose the one that fits your situation.
  5. Add the request details: a clear title, short description, and how much you need to spend, then select Next.
  6. Enter the number of transactions you'll need to make (between 1 and 10), then select Next.
  7. Include any additional details and attachments to support your request, the select Next.
  8. Review the details of your request and, when you're ready, select Send request.

Requesting a temporary virtual card on the mobile app

  1. Tap Account from the bottom navigation, then select Requests.
    Mobile account menu
  2. Tap Create a request.
    Create a request mobile screen
  3. Choose I wish to make a payment to request your virtual card.
    Choose make a payment on mobile
  4. Select the request type that applies.

    Note: If you’re unsure which type to choose, check with your manager or finance team.

    Select request type mobile

  5. Enter the request details — title, description, amount, and number of transactions required.
    Enter request details
  6. Tap Send request.
    Send request button mobile

What happens after you submit your request?

Once submitted, the reviewer(s) set in your company’s workflow will be notified by email. They’ll review your request and may approve or deny the request.

Tip: In some cases, a temporary virtual card may be assigned to you directly without a request. This could happen if your manager or finance team sets up a pre-approved spend on your behalf. If you receive a card unexpectedly, check your email for details and next steps. You can always reach out to your reviewer or finance team if you have questions.

If your request is approved:

  • You’ll receive a confirmation email, including any notes added by the reviewer
  • You’ll receive a second email with details of your pre-approved spend
  • This second email also includes instructions to activate your temporary virtual card

You can then activate your card and start spending within the approved limits. Be sure to upload a receipt or invoice for each transaction once you’ve made a payment.

Note: Temporary virtual cards expire 7 days after activation. You won’t be able to use them after this. Only activate your card when you're ready to spend.

Availability

Who: Spenders (subject to request workflow configuration)
Pricing plan(s): Plus, Unlimited
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