If you need to set up the Soldo mobile app on a new device or reinstall it, this guide will walk you through the process. If you're using the mobile app for the first time and need help with registration, refer to this article.
Before you begin, review the quick-start checklist to ensure you have everything you need.
Quick-start checklist
✅ Mobile app downloaded and installed
To find out how you can download the app, see: Where can I download the Soldo mobile app?
✅ You're a registered Soldo user and your correct mobile number is linked to your user account
If you're unsure or you need to update your mobile number, please contact your Soldo administrator.
✅ Mobile device can receive SMS messages
We’ll need to send you a verification code during registration.
✅ You know your passcode for the mobile app
If you have forgotten your passcode, see: How can I reset my passcode for the mobile app?
- Launch the app and tap Get started.
- We’ll ask you to Allow notifications. Notifications will help you keep track of your transactions and receive important alerts about your account.
- Enter your country code and mobile number, then tap Continue.
Important: UK customers should not enter the first '0' when entering their mobile number. For example, instead of 07700900999, enter 7700900999.
The mobile number will need to match the number on your account. - We’ll send you a 4-digit verification code via SMS. Enter the code to continue.
- If your mobile number is registered to multiple Soldo accounts, you’ll be able to choose which account you want to access. If you only have a single account, you’ll go straight to step 6.
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Enter your passcode. If you’ve forgotten your passcode and need to reset it, refer to this article: How can I reset my passcode for the mobile app?
Your passcode is an important layer of security—treat it like a password. Choose something strong and unique, and never share it with anyone. This helps keep your account safe and ensures only you can access it. If you ever suspect someone else knows your passcode, reset it immediately. - That’s it! You’ve now re-registered the mobile app. Next time you log in, just tap Sign in or choose your account from the list and enter your passcode.