How to manage web and mobile app access for users

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With Soldo, you can decide the type of access users have to the web and mobile apps. You can choose from:

• Web and mobile app
• Mobile app only
• No access to web or mobile apps

Change a user's access to Soldo apps

You'll need to log in to Soldo with a role that has permission to manage device access such as a Super admin, Admin, Limited admin or Leader.

1. Select Users from the left-side menu.
   
2. Select the User.
   
3. Select the Information tab.
   
4. In the Device access section, select Edit access.
   
   
5. In the pop-up, choose the type of access you want to give, then select Confirm.
   Important: For additional security, you'll need to complete Strong Customer Authentication (SCA). You can complete this using the Soldo mobile app (recommended) or by requesting a One Time Passcode via SMS.

Note: If you choose "Don't allow access", any existing credentials for the web and mobile apps will no longer work for this user. If you want to re-enable access later, simply follow the same steps and we'll send new temporary credentials to their email address.