Lock or unlock a card as an admin

If you need to prevent a user’s card from being used, whether for security, spending control, or admin policy reasons, you can apply a card lock at any time. There are two types of locks available in Soldo:

• Cardholder lock – applied by the user themselves
• Admin lock – applied by Super admins and Admins. This can’t be removed by the user.

When to use an admin lock

• To block card use due to suspicious activity
• To enforce company policy (e.g. restrict use until approval)
• If a cardholder is out of office, inactive, or under review

Apply or remove an admin lock in the mobile app

1. Log in to the mobile app.
2. Tap Cards in the navigation menu.
3. Select the card you want to lock.
4. Select the Security icon.
5. Tap Lock card as admin.

To remove the admin lock:

1. Follow steps 1–3 above.
2. Tap Remove admin lock.

Apply or remove an admin lock in the web app

1. Log in to the web app.
2. From the navigation menu, select Cards.
3. Choose the card you want to lock.
4. Select the Security icon.
5. Select Lock card as admin.

To remove the admin lock:

1. Follow steps 1–3 above
2. Select Remove admin lock.

What’s the difference between a cardholder lock and an admin lock?

There are two types of locks you can apply to a card in Soldo. Here's how they differ:

Cardholder lock

This can be applied by the cardholder themselves. It's a temporary block that stops all payments from being made with the card. Cardholders often use this if they’ve misplaced their card but think they might find it. They can unlock the card at any time once they feel it's safe to use again.

Admin lock

Only Super admins and Admins can apply an admin lock. It’s a stricter control used when you want to prevent the cardholder from reactivating their card. Once an admin lock is applied, only an Admin or Super admin can remove it.

Use admin locks when you need to enforce company policy, manage risk, or control spending, for example, if the cardholder is under review, inactive, or out of office.