Why am I having trouble logging into the web console?

Due to the extra security measures that come along with Strong Customer Authentication (SCA), you may sometimes encounter issues when logging into the web console.

If that's the case:   

• Make sure you have installed the latest version of the mobile app and have installed any updates
  
  
• Ask your admin to verify that you have been given access to the mobile app by checking that the mobile access is toggled on in your profile page within the web console 
   
• If you have mobile access enabled, check with the admin that you provided them with the correct mobile number
  
  
• The notification might have failed to pop up on your mobile. So go to your mobile's "approval centre" section and see if the login request is there waiting for approval. 
  
  
• Your login approval session may have expired. In this case, go back to the login page on the web console and try again
  
  
• If you don't find the answer to your problem, get in contact with our support team by emailing businesssupport@soldo.com