Lock the card instantly, either in the Soldo web console, or the app. This renders it unusable. Once you’ve done this, contact us on firstname.lastname@example.org. We’ll cancel the card for good, and issue another one.
If you think your card has been used fraudulently, we’ll work together to investigate and resolve the situation promptly.
Thanks to Soldo’s real-time balances, spending notifications and one-click un/locking, you’ll be safer than ever from fraud and theft.