How can I replace a lost/stolen or broken card?

A company's admin can report a lost/stolen or broken card in the web console:

• Login to the web console at: manage.soldo.com
• Click on Manage, and then Users or Expense Centres
• Select a user or expense centre, click on Cards, select a card, then Report Card, and finally Lost & Stolen or Broken

If the card has been found after it has been reported lost/stolen or broken, the admin can reactivate the card:

• Login to the web console at: manage.soldo.com
• Click on Manage, and then Users or Expense Centres
• Select a user or expense centre, click on Cards, select a card, and then click on Reactivate

If the card needs replacing, the admin can also order a card from the web console:

• Login to the web console at: manage.soldo.com
• Click on Manage, and then Users or Expense Centres
• Select a user or expense centre, click on Cards, select a card, and click on Remove

Once a card has been removed, the card will never be able to be used again from that moment. You will then be able to select Order New.