How long does it take to receive plastic cards and can I use them instantly?

Suggested reading:

• What is a ready-to-use card?

Plastic card delivery

Plastic Mastercard debit cards are sent via standard post and can take up from 5-8 business days to arrive to the address you specified when ordering them.

If you need your cards sooner than this, we can ship via DHL express at additional cost – just ask your Soldo representative for a quote.

Use your cards instantly

You can now use your physical cards as soon as you create them.

Spend instantly online or via Apple Pay and Google Pay – no need to wait for your cards to be delivered.

Which plastic cards can you use instantly?

All newly created physical cards and replacement lost, stolen, or broken cards will now be active as soon as you create them, so you can use them instantly.

The exceptions to this are physical renewal cards you order to replace expired cards. You won’t be able to use these until they’re delivered, and you’ll still need to activate them manually when they arrive. To find out how to activate a renewal card, see this article: How do I activate a card.

What security measures are in place for plastic cards?

Before you receive your plastic card in the post, you can use it instantly.

There are three types of spend you can instantly make with a plastic card, whilst you wait to receive the delivery of it:

1. Online only - includes 3DS protection - will require user to authenticate every time until the physical Chip/Pin transaction has occurred once the card has been received. 
2. Google Pay - additional authentication is needed when adding the card to Google Pay.
3. Apple Pay - additional authentication is needed when adding the card to Apple Pay.

Once you receive your plastic card, there a then four types of spend you can make with it:

1. Online only - includes 3DS protection - will require user to authenticate every time until the physical Chip/Pin transaction has occurred once the card has been received. 
2. Google Pay - additional authentication is needed when adding the card to Google Pay.
3. Apple Pay - additional authentication is needed when adding the card to Apple Pay.
4. Offline (Chip and Pin) - initial use of the plastic card will require a PIN to be entered, visible only to users via the Soldo platform.

Need more help? Email businesssupport@soldo.com or speak to your Account Manager.