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  1. Soldo
  2. Troubleshooting

Troubleshooting

A free resource to solve any issues 24 hours, 7 days a week.

Mobile App

  • How can I reset my passcode for the mobile app?
  • I didn't get a real time notification from the mobile app, what should I do?

Web Console

  • I can’t access my Soldo account.  Why has my account been blocked? 
  • How does the Soldo update impact user wallets over the new 1 User wallet per currency limit?
  • How does the Soldo update affect Expense centres?
  • Why am I having trouble logging into the web console?
  • How can I reset my password for the web console?
  • What web browsers are supported by Soldo?

Managing your Soldo cards

  • I've forgotten my card's PIN code, what do I do?
  • I have entered the wrong PIN multiple times and my Soldo plastic card is now locked. What should I do?
  • What should I do if a card is lost or stolen, and how can I replace a lost/stolen or broken card?

Purchasing with Soldo cards

  • I paid with my Soldo card, but didn't get the receipt. What should I do?
  • I accidentally threw away the receipt. What should I do?
  • Why has my Soldo transaction been declined?
  • What if I see a transaction I don't recognise, and what should I do if I’ve been charged more than agreed for a good or service?
  • I haven't received the goods/services I paid for. What should I do?

Contact

  • How do I contact the Soldo customer support?
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