Troubleshooting

Mobile App

• How can I reset my passcode for the mobile app?
• I didn't get a real time notification from the mobile app, what should I do?

Web Console

• I can’t access my Soldo account.  Why has my account been blocked? 
• How does the Soldo update impact user wallets over the new 1 User wallet per currency limit?
• How does the Soldo update affect Expense centres?
• Why am I having trouble logging into the web console?
• How can I reset my password for the web console?
• What web browsers are supported by Soldo?

Managing your Soldo cards

• I've forgotten my card's PIN code, what do I do?
• I have entered the wrong PIN multiple times and my Soldo plastic card is now locked. What should I do?
• What should I do if a card is lost or stolen, and how can I replace a lost/stolen or broken card?

Purchasing with Soldo cards

• I paid with my Soldo card, but didn't get the receipt. What should I do?
• I accidentally threw away the receipt. What should I do?
• Why has my Soldo transaction been declined?
• What if I see a transaction I don't recognise, and what should I do if I’ve been charged more than agreed for a good or service?
• I haven't received the goods/services I paid for. What should I do?

Contact

• How do I contact the Soldo customer support?