Troubleshooting

Mobile App

• How can I reset my passcode for the mobile app?
• I didn't get a real time notification from the mobile app, what should I do?

Web Console

• How can I reset my password for the web console?
• What web browsers are supported by Soldo?

Managing your Soldo cards

• I've forgotten my PIN code, what do I do?
• I have entered the wrong PIN multiple times and my Soldo plastic card is now locked. What should I do?
• How can I replace a lost/stolen or broken card?
• What should I do if a card is lost or stolen?

Purchasing with Soldo cards

• I paid with my Soldo card, but didn't get the receipt. What should I do?
• I accidentally threw away the receipt. What should I do?
• Why was my transaction declined?
• What if I see a transaction I don't recognise?
• I haven't received the goods/services I paid for. What should I do?
• I have been charged more than agreed for a good/service. What should I do?

Contact

• How do I contact the Soldo customer support?
• How do I contact my company's admin?