If you've forgotten your PIN for your plastic card and can't access the web or mobile app to view it, you can ask your Soldo administrator to send you a PIN reminder via SMS. For instructions on how to view your PIN instead, see How can I view my card's PIN?.
Send a PIN reminder via the web app
Note: You must log in as a Super admin, Admin, Limited admin, or Leader.
- Log in to the web app.
- Select Cards.
- Select the card you want to send a PIN reminder for.
- Select Card info.
- Select Send PIN via SMS.
Security notice: You must complete Strong Customer Authentication (SCA) to send a PIN reminder. Once completed, the reminder will be sent to the user's registered mobile number.
Send a PIN reminder via the mobile app
Note: You must log in as a Super admin, Admin, Limited admin, or Leader.
- Log in to the mobile app.
- From the bottom navigation menu, select Cards.
- Select the card you want to send a PIN reminder for.
- Select Card info.
- Select Send PIN to user via SMS.
Security notice: You must enter your Soldo app passcode to send a PIN reminder. Once entered, the reminder will be sent to the user's registered mobile number.