Security is a number 1 priority at Soldo. That’s why we carefully monitor transactions for any suspicious activity. If we notice something that’s not right, we can decline the transaction and, sometimes, this may also trigger a temporary block to be placed on your card. We do this to keep you and your money safe and we’ll request that you review the transaction to let us know if it was really you. Until we hear from you, the card block will prevent any transactions from being made.
Sometimes, it’s possible that a false positive may cause a transaction to be declined or your card to be blocked. Whilst we understand that this may be an inconvenience, your safety and security is our priority. With this in mind, we’ve made it really easy for you to review suspicious transactions, block or unblock your card directly from the mobile app and web app.
If you need to unblock your card, you can find out how in this article: How do I unblock my card*.
*We are delivering this feature in phases and we'll complete the roll-out for all customers in January 2025.