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    Logging in to your sandbox account

    Product Team
    • Updated

    SoldoPlans_Enterprise_202407_R_EN.svg

    Note: To log in to your sandbox account you must activate it. If you’ve not yet activated your sandbox account, click here to find out how.

    You can access the link to your sandbox account by logging in to your production Soldo account. Here’s how:

    1. Log in to the web app as a Super admin.
    2. From the left-side menu, select Integrations > Sandbox.
      WC_Sandbox_LoggingIn_IntegrationsSandboxMenuItemAnnotated_202501_EN.png
    3. Select Go to sandbox.
      WC_Sandbox_GoToSandboxAnnotated_202501_EN.png
    4. From the sandbox login screen, enter your credentials then select Log in.
      Note: Your sandbox credentials are different from your production account credentials. These were emailed to you when you activated the sandbox account. If it's your first time logging in, you'll also need the temporary password sent by SMS. We'll ask you to create a new password when you log in for the first time.WC_Sandbox_LoginAnnotated_202501_EN.png

      WC_Sandbox_LoggedInDashboard_202501_EN.png

      Tip: You can recognise your Soldo sandbox account by the banner on the login screen. A banner is also displayed throughout your sandbox environment, making it clear which account you're working in.

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    The financial services provided to customers resident in or with registered office in the UK are provided by Soldo Financial Services Ltd., a company incorporated in the UK with company number 09495650, whose registered office is 119 Marylebone Road, London, NW15PU, United Kingdom, authorised as an Electronic Money Institution by the Financial Conduct Authority (firm registration number 900459). Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. The card is issued by Soldo Financial Services Ltd pursuant to a licence issued by Mastercard International Inc. Soldo Financial Services Ltd. (data protection number: ZA147304) complies with all applicable data protection and privacy legislation in force from time to time in the UK and the EU including the General Data Protection Regulation ((EU) 2016/679) and the Data Protection Act 2018. All communications related to financial services provided by Soldo Financial Services Ltd shall be sent to Soldo Financial Services Ltd., 119 Marylebone Road, London, NW15PU, United Kingdom.