Strong Customer Authentication (SCA) - Web console login

The Payment Services Directive (PSD2) comes into force, bringing increased security using Strong Customer Authentication (SCA).

How it works

SCA uses 2 out of 3 factors whenever you are being authenticated:

• Something you know (password, PIN etc.) – Knowledge
• Something you have (your mobile etc.) – Possession
• Something you are (fingerprint, face recognition, iris etc.) – Inherence

How this affects your use of Soldo

Under the SCA security requirements, logging into the web console will now require authentication via the Soldo mobile app.

Logging into the Soldo web console

When accessing the web console, after entering your credentials as before:

• Account ID
• Email address
• Password

You'll see an additional step. This asks you to confirm that it is you trying to access the console. To do so, you'll need to respond in the Soldo mobile app.

What do I need to do?

1. Make sure you have installed and set up the Soldo app on your device so you can receive notifications about login requests. (Read more about setting up the Soldo app)
2. When logging into the web console, tap on the notification you’ll receive on your phone or navigate to the ‘Approvals centre’ in the app.
3. Open the notification you’ll receive on your trusted mobile device.

Important things to note

• If you don’t receive a notification on your phone, check your settings and ensure you have given notification permissions for the Soldo app.
• Any pending login approvals can be seen in the app by navigating to the ‘Approvals centre’ from the side menu.
• If you're using a known device, you'll be asked to log in using SCA every 3 months.
• You'll be asked to log in using SCA whenever you use a new device.
• If you still can’t get access, get in touch with our support team by writing to businesssupport@soldo.com.