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Strong Customer Authentication (SCA) - Mobile app approvals

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Strong Customer Authentication (SCA) is a security requirement that protects your Soldo account. When you log in to the Soldo web app, you confirm it's really you by approving the login in the Soldo mobile app on your trusted device.

How to approve a login

  1. Log in to the web app by entering your email address and password.
  2. Choose Mobile app as your verification method.
  3. Open the notification you'll receive on your trusted mobile device.
    Mobile app push notification for login approval
  4. Select Yes, it's me to approve the request.
    Mobile app approval confirmation screen
  5. After you approve the request, you're logged in automatically.
Important: Only approve a login request if you're sure it was you. If you receive an approval request but haven't tried to log in, select No, deny access.

Troubleshooting tips

  • If you don't receive a notification, check your phone settings and confirm that notifications are allowed for the Soldo mobile app.
  • If you miss a notification, you can still approve a login from the "Account" tab in the mobile app. Open the menu and select "Approvals centre" to see all pending approvals.
    Approvals centre screen in the mobile app
  • If you're unable to set up the mobile app, check with your Admin to make sure your mobile phone number is correct in your user profile.
  • If you still can't complete the setup or approve login requests, contact us at businesssupport@soldo.com.
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The software services provided to customers resident in or with registered office in an EEA country or in the UK are provided by Soldo Software Ltd a company incorporated in the UK with company number 09233754 and VAT: GB204213566, whose registered office is 119 Marylebone Road, London, NW15PU, United Kingdom. Soldo Software Ltd (data protection number: ZA 092035) complies with all applicable data protection and privacy legislation in force from time to time in the UK and the EU including the General Data Protection Regulation ((EU) 2016/679) and the Data Protection Act 2018. All the communications related to the software and related services shall be sent to the registered office. Soldo Software Ltd., 119 Marylebone Road, London, NW15PU, United Kingdom.

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The financial services provided to customers resident in or with registered office in an EEA country are provided by Soldo Financial Services Ireland DAC, a company incorporated in Ireland with company number 610705, and registered office at 33 Sir John Rogerson’s Quay, Dublin 2, Ireland.  Soldo Financial Services Ireland DAC is regulated by the Central Bank of Ireland. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. The card is issued by Soldo Financial Services Ireland DAC pursuant to a licence issued by Mastercard International Inc. Soldo Financial Services Ireland DAC complies with all applicable data protection and privacy legislation in force from time to time in Ireland, including the EU General Data Protection Regulation (EU 2016/679) and the Data Protection Acts 1988 - 2018. All communications related to financial services provided by Soldo Financial Services Ireland DAC shall be sent to Soldo Financial Services Ireland DAC, 33 Sir John Rogerson’s Quay, Dublin 2, Ireland.

The financial services provided to customers resident in or with registered office in the UK are provided by Soldo Financial Services Ltd., a company incorporated in the UK with company number 09495650, whose registered office is 119 Marylebone Road, London, NW15PU, United Kingdom, authorised as an Electronic Money Institution by the Financial Conduct Authority (firm registration number 900459). Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. The card is issued by Soldo Financial Services Ltd pursuant to a licence issued by Mastercard International Inc. Soldo Financial Services Ltd. (data protection number: ZA147304) complies with all applicable data protection and privacy legislation in force from time to time in the UK and the EU including the General Data Protection Regulation ((EU) 2016/679) and the Data Protection Act 2018. All communications related to financial services provided by Soldo Financial Services Ltd shall be sent to Soldo Financial Services Ltd., 119 Marylebone Road, London, NW15PU, United Kingdom.