How can I reset my passcode for the mobile app?

To reset your passcode to access the mobile app, contact your company administrator.

If you are the administrator, you can reset a passcode directly within the web console:

1. Log in to the web console: manage.soldo.com
2. Click on Users
3. Select the user concerned
4. Click on the Profile tab
5. In the Device access section, click Send mobile credentials
6. In the pop-up, click Yes, reset and send

Once these steps are completed, the user will receive a temporary passcode via email.

You can also reset a user's passcode from the mobile app by following these steps:

Cards > [Tap on the user's card] > Profile > Reset mobile app passcode