To reset your passcode to access the mobile app, contact your company's Soldo administrator. When your passcode has been reset, you'll receive an email with a new temporary passcode. We'll ask you to create a new passcode when you log in.
Your passcode is an important layer of security—treat it like a password. Choose something strong and unique, and never share it with anyone. This helps keep your account safe and ensures only you can access it. If you ever suspect someone else knows your passcode, reset it immediately.
Reset mobile app passcode on behalf of a user in the web app
Who: Super admin, Admin, Limited admin, Leader
- Log in to the web app.
- Select Users from the left-side menu.
- Select the User.
- Select the Information tab.
- In the Device access section, select Reset mobile credentials.
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In the pop-up, select Confirm.
Important: For additional security, you'll need to complete Strong Customer Authentication (SCA). You can complete this using the Soldo mobile app.Once you've completed these steps, the user will receive a temporary passcode via email.
Reset mobile app passcode on behalf of a user in the mobile app
- Log in to the mobile app.
-
Tap Account from the bottom navigation menu.
Note: Make sure that you're logged in with a Super admin or Admin role. If you're not sure how to switch roles, see this article: How do I switch roles in the web and mobile app? - Tap on Users.
- Choose a user from the list.
- Tap on Reset mobile app passcode.
-
Tap Confirm.
Once you've completed these steps, the user will receive a temporary passcode via email.
Availability
Who: Super admin, Admin, Limited admin, Leader
Pricing plan(s): Standard, Plus, Unlimited
To reset your passcode to access the mobile app, contact your company's Soldo administrator. When your passcode has been reset, you'll receive an email with a new temporary passcode. We'll ask you to create a new passcode when you log in.
Your passcode is an important layer of security—treat it like a password. Choose something strong and unique, and never share it with anyone. This helps keep your account safe and ensures only you can access it. If you ever suspect someone else knows your passcode, reset it immediately.
Reset mobile app passcode on behalf of a user in the web app
Who: Super admin, Admin, Limited admin, Leader
- Log in to the web app.
- From the navigation menu, select Users.
- Select a User from the list.
- Select the Information tab.
- In the Device access section, select the Credentials dropdown, then choose Reset & send mobile credentials.
-
In the pop-up, select Confirm.
Important: For additional security, you'll need to complete Strong Customer Authentication (SCA). You can complete this using the Soldo mobile app. Once you've completed these steps, the user will receive a temporary passcode via email
Reset mobile app passcode on behalf of a user in the mobile app
- Log in to the mobile app.
-
Tap Account from the bottom navigation menu.
Note: Make sure that you're logged in with a Super admin or Admin role. If you're not sure how to switch roles, see this article: How do I switch roles in the web and mobile app? - Tap on Users.
- Choose a user from the list.
- Tap on Reset mobile app passcode.
-
Tap Confirm.
Once you've completed these steps, the user will receive a temporary passcode via email.
Availability
Who: Super admin, Admin, Limited admin, Leader
Pricing plan(s): Standard, Plus, Unlimited