How can I reset my password for the web app?

To reset your password for the web app, contact your company administrator. When your password has been reset, you'll receive an email with a new temporary password. We'll ask you to create a new password when you log in.

If you're a Soldo administrator:

If you're the administrator, you can reset the web app password for any of your users by following this guide.

Reset the password for a user in the web app

1. Log in to the web app: manage.soldo.com as a Super admin or Admin.
2. Select Users from the left-side menu.
   
3. Select the User.
   
4. Select the Information tab.
   
5. In the Device access section, select Reset web credentials.
   

6. In the pop-up, select Confirm.
   

   Important: For additional security, you'll need to complete Strong Customer Authentication (SCA). You can complete this using the Soldo mobile app.

   

   Once you've completed these steps, the user will receive a temporary password via email.

Reset the web app password for a user using the mobile app

1. Log in to the mobile app.

2. Tap Account from the bottom navigation menu.
   

   Note: Make sure that you're logged in with a Super admin or Admin role. If you're not sure how to switch roles, see this article: How do I switch roles in the web and mobile app?
3. Tap on Users.
   
4. Choose a user from the list.
   
5. Tap on Reset web console password.
   

6. Tap Confirm.

   Once you've completed these steps, the user will receive a temporary password via email.

To reset your password for the web app, contact your company administrator. When your password has been reset, you'll receive an email with a new temporary password. We'll ask you to create a new password when you log in.

Reset the password on behalf of a user using the web app

1. Log in to the web app.
2. From the navigation menu, select Users.
3. Select a User from the list.
   
4. Select the Information tab.
   
5. In the Device access section, select the Credentials dropdown, then choose Reset & send web credentials.
   

6. In the pop-up, select Confirm.
   

   Important: For additional security, you'll need to complete Strong Customer Authentication (SCA). You can complete this using the Soldo mobile app. Once you've completed these steps, the user will receive a temporary password via email.

Reset the password on behalf of a user using the mobile app

1. Log in to the mobile app.

2. Tap Account from the bottom navigation menu.
   

   Note: Make sure that you're logged in with a Super admin or Admin role. If you're not sure how to switch roles, see this article: How do I switch roles in the web and mobile app?
3. Tap on Users.
   
4. Choose a user from the list.
   
5. Tap on Reset web console password.
   

6. Tap Confirm.

   Once you've completed these steps, the user will receive a temporary password via email.