How to unblock your card

If your Soldo card has been blocked following a declined or suspicious transaction, don’t worry, it’s usually easy to resolve.

Why was my card blocked?

Sometimes, a transaction might be flagged as suspicious and automatically declined. In some cases, this will also temporarily block your card to help protect your account.

You’ll receive a notification on your registered mobile device and will be asked to review the transaction.

How to unblock your card

You can unblock your card quickly using the Soldo mobile app or web app.

Using the mobile app

1. Log in to the app.
2. Go to Account > Approvals centre.
3. Review the request.
4. Selecting Yes will immediately unblock your card.
5. Selecting No will keep the card blocked and the request will be dismissed from the Approvals centre.

If you don’t take action within 24 hours, the approval request will disappear but you can still unblock the card manually from the Cards section.

Using the web app

1. Log in to the web app.
2. From the navigation menu, select Cards.
3. Select the blocked card.
4. Click the notification banner to view the transaction.
5. Choose whether to unblock the card or keep it blocked.

What if I don’t recognise the transaction?

If you didn’t make the transaction that triggered the block, report the card as compromised.