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How do I unblock my card?

SoldoPlans_All_202407_R_EN.svg

Important:

1. Before deciding to unblock your card, always review the transaction(s) that triggered the card to be blocked.

2. This guide does not apply if your card is blocked due to entering an incorrect card PIN. If your card is blocked due to an incorrect PIN, refer to this article: I have entered the wrong PIN multiple times and my Soldo plastic card is now locked. What should I do?

Suggested reading:

• What is a card block?
• Why has my card been blocked?

Unblock your card from the approval centre

We’ve made it even easier for you to unblock your card directly from the Soldo mobile app or web app. Here's how you can do it using the mobile app:

  • Log in to the mobile app
  • Select Account from the main menu
  • Go to the Approvals centre
  • Review the request

Note: The request is available in the Approvals centre for 24 hours.

MA_Cards_SelfServeUnblock_ApprovalCentreNotifications_202412_EN (1).webp

  • Selecting Yes will immediately unblock your card.
  • Selecting No will keep the card blocked and the request will be dismissed from the Approvals centre. You can still unblock the card later by following the guide below.

If you do not recognise the transaction you can report the card as compromised. To find out how, take a look at this article: I do not recognise the transaction that caused my card to be blocked, what should I do?

I can’t find the blocked card request in the Approval centre.

When your card is blocked due to suspicious activity, the transaction is declined and a temporary block is placed on your card. You will receive 2 notifications to your registered mobile device and a request will be added to the Approval centre for 24 hours. If you have not reviewed the request within 24 hours, the request is dismissed and the card remains blocked. You can still unblock the card from the mobile app or web app.

Unblock your card using the mobile app

  • Log in to the mobile app
  • Go to Cards
  • Select the blocked card

MA_Cards_SelfServeUnblock_CardScreenBlockedCard_202412_EN.webp

  • From here, you can select the notification to view the transaction that triggered the block.

MA_Cards_SelfServeUnblock_BlockedBanner_202412_EN.webp

  • You can choose to keep the card blocked or unblock the card.

MA_Cards_SelfServeUnblock_UnblockModal_202412_EN.webp

Unblock your card using the web app

  • Log in to the web app
  • Go to Cards
  • Select the blocked card
  • Select View transaction from the notification banner

WC_Cards_SelfCardUnblock_CardBlocked_202412_EN.webp

  • You can choose to keep the card blocked or unblock the card.

WC_Cards_SelfCardUnblock_CardBlocked_UnblockModal_202412_EN.webp

SoldoPlans_All_202407_R_EN.svg

Important:

1. Before deciding to unblock your card, always review the transaction(s) that triggered the card to be blocked.

2. This guide does not apply if your card is blocked due to entering an incorrect card PIN. If your card is blocked due to an incorrect PIN, refer to this article: I have entered the wrong PIN multiple times and my Soldo plastic card is now locked. What should I do?

Suggested reading:

• What is a card block?
• Why has my card been blocked?

Unblock your card from the approval centre

We’ve made it even easier for you to unblock your card directly from the Soldo mobile app or web app. Here's how you can do it using the mobile app:

  • Log in to the mobile app
  • Select Account from the main menu
  • Go to the Approvals centre
  • Review the request

Note: The request is available in the Approvals centre for 24 hours.

MA_Cards_SelfServeUnblock_ApprovalCentreNotifications_202412_EN (1).webp

  • Selecting Yes will immediately unblock your card.
  • Selecting No will keep the card blocked and the request will be dismissed from the Approvals centre. You can still unblock the card later by following the guide below.

If you do not recognise the transaction you can report the card as compromised. To find out how, take a look at this article: I do not recognise the transaction that caused my card to be blocked, what should I do?

I can’t find the blocked card request in the Approval centre.

When your card is blocked due to suspicious activity, the transaction is declined and a temporary block is placed on your card. You will receive 2 notifications to your registered mobile device and a request will be added to the Approval centre for 24 hours. If you have not reviewed the request within 24 hours, the request is dismissed and the card remains blocked. You can still unblock the card from the mobile app or web app.

Unblock your card using the mobile app

  • Log in to the mobile app
  • Go to Cards
  • Select the blocked card

MA_Cards_SelfServeUnblock_CardScreenBlockedCard_202412_EN.webp

  • From here, you can select the notification to view the transaction that triggered the block.

MA_Cards_SelfServeUnblock_BlockedBanner_202412_EN.webp

  • You can choose to keep the card blocked or unblock the card.

MA_Cards_SelfServeUnblock_UnblockModal_202412_EN.webp

Unblock your card using the web app

  • Log in to the web app
  • Go to Cards
  • Select the blocked card
  • Select View transaction from the notification banner

WC_Cards_SelfCardUnblock_CardBlocked_202412_EN.webp

  • You can choose to keep the card blocked or unblock the card.

WC_Cards_SelfCardUnblock_CardBlocked_UnblockModal_202412_EN.webp

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The software services provided to customers resident in or with registered office in an EEA country or in the UK are provided by Soldo Software Ltd a company incorporated in the UK with company number 09233754 and VAT: GB204213566, whose registered office is 119 Marylebone Road, London, NW15PU, United Kingdom. Soldo Software Ltd (data protection number: ZA 092035) complies with all applicable data protection and privacy legislation in force from time to time in the UK and the EU including the General Data Protection Regulation ((EU) 2016/679) and the Data Protection Act 2018. All the communications related to the software and related services shall be sent to the registered office. Soldo Software Ltd., 119 Marylebone Road, London, NW15PU, United Kingdom.

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The financial services provided to customers resident in or with registered office in an EEA country are provided by Soldo Financial Services Ireland DAC, a company incorporated in Ireland with company number 610705, and registered office at 33 Sir John Rogerson’s Quay, Dublin 2, Ireland.  Soldo Financial Services Ireland DAC is regulated by the Central Bank of Ireland. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. The card is issued by Soldo Financial Services Ireland DAC pursuant to a licence issued by Mastercard International Inc. Soldo Financial Services Ireland DAC complies with all applicable data protection and privacy legislation in force from time to time in Ireland, including the EU General Data Protection Regulation (EU 2016/679) and the Data Protection Acts 1988 - 2018. All communications related to financial services provided by Soldo Financial Services Ireland DAC shall be sent to Soldo Financial Services Ireland DAC, 33 Sir John Rogerson’s Quay, Dublin 2, Ireland.

The financial services provided to customers resident in or with registered office in the UK are provided by Soldo Financial Services Ltd., a company incorporated in the UK with company number 09495650, whose registered office is 119 Marylebone Road, London, NW15PU, United Kingdom, authorised as an Electronic Money Institution by the Financial Conduct Authority (firm registration number 900459). Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. The card is issued by Soldo Financial Services Ltd pursuant to a licence issued by Mastercard International Inc. Soldo Financial Services Ltd. (data protection number: ZA147304) complies with all applicable data protection and privacy legislation in force from time to time in the UK and the EU including the General Data Protection Regulation ((EU) 2016/679) and the Data Protection Act 2018. All communications related to financial services provided by Soldo Financial Services Ltd shall be sent to Soldo Financial Services Ltd., 119 Marylebone Road, London, NW15PU, United Kingdom.